Job Detail

Job Description

The Technical Support Engineer – Level 1 (TSE) will primary be responsible for Supporting international clients. The TSE need to have a good knowledge of IT(Information Technology) to be able to partner strongly with Customers to help resolve technical problems. Strong communications skills (both written and verbal) and customer focus are required. Candidates must have technical depth and a customer-first mentality, the desire to take the intiative to own and resolve customer issues. The team will be working on a required rotating scheme. Weekend and overnights shifts will be remote.

Benefits

You will receive exciting personal and professional development opportunities as well as performance-based compensation benefits.

Responsibilities

• First level of support for customers to solve technical issues
• Create process or troubleshooting documentation in the support knowledge base
• Manage all open tickets and ensure customers get regular updates regarding case status
• Identify and escalate priority issues that need immediate attention
• Ability to to multi-task and manage priorities
• Egar to learn / improve technical skills to solve customer problem faster

Qualifications

• Technical interest in software systems and hardware
• Preferred 1-3 years’ experience providing technical support to end user customers
• Troubleshooting skills
• Self-Starter, pro-actively identifes and delivers value to customers
• Must be able to speak and understand English language both verbal and written.

Education

• Technical background with experience in Linux, Computer networks, Databases

Apply at [email protected]