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There are various customer service jobs available in Sarajevo, Bosnia and Herzegovina, for English speakers. Some potential employers include multinational companies, call centers, and IT companies.
To find job listings, you can search on job websites such as Indeed, LinkedIn, or Faruse, and filter by location and job type. You can also directly visit the websites of potential employers and check their career pages for job openings.
When applying for customer service jobs in Sarajevo, be sure to highlight your fluency in English, as well as any relevant experience you have in customer service, communication, and problem-solving skills. It can also be helpful to have a good understanding of the industry and the products or services the company offers.
To find English speaking customer service jobs in Sarajevo, you can try the following methods:
Online job portals: Websites such as Faruse, Indeed, and LinkedIn can help you find customer service job openings in Sarajevo. You can use the search filters to narrow down your results to English-speaking positions.
Company websites: Check the websites of companies in Sarajevo that provide customer service or have international operations. Look for their job listings section or careers page to find relevant job openings.
Recruitment agencies: There are many recruitment agencies in Sarajevo that specialize in finding job placements for candidates. You can reach out to them and inquire about English-speaking customer service positions.
Networking: Try to connect with people who work in customer service or related fields in Sarajevo. They may be able to inform you about job openings or refer you to relevant contacts.
Social media: You can use social media platforms such as Facebook, Twitter, and Instagram to find job openings in Sarajevo. Many companies and recruiters post their job listings on social media platforms.
There are a variety of English speaking customer service jobs available in Sarajevo, Bosnia and Herzegovina. Some examples include:
Customer Support Representative: This job involves answering customer inquiries, providing product and service information, and resolving customer issues. Fluency in English and other languages is often required.
Technical Support Specialist: This role involves providing technical assistance and support to customers over the phone, via email, or through live chat. Strong communication skills and technical knowledge are required.
Sales Support Specialist: This job involves assisting the sales team with administrative tasks, processing orders, and providing customer service support. Fluency in English and other languages is often required.
Social Media Manager: This role involves managing social media accounts, creating content, and responding to customer inquiries and complaints. Excellent written communication skills and proficiency in English are required.
Online Customer Support: This job involves providing online customer support through various channels, such as email, chat, or social media. Fluency in English and other languages is often required.
These are just a few examples, and there are many other customer service jobs available in Sarajevo for English speakers.
The salary for English Speaking Customer Service Jobs in Sarajevo, Bosnia and Herzegovina varies depending on the level of experience and the company. On average, the salary range for customer service jobs in Sarajevo is between 300 and 1000 BAM (Bosnian Convertible Mark) per month, which is roughly equivalent to 150-500 EUR or 175-585 USD. Keep in mind that this is just an average and there may be variations depending on the specific company and job requirements.
Are you looking for a customer service job in Sarajevo where you can utilize your English-speaking skills? Look no further, as we've compiled a list of the top companies in Sarajevo that are currently hiring for customer service positions.
1. Billable: Billable is a leading software company in Sarajevo that is known for its excellent customer service. They are currently looking for English-speaking customer service representatives to join their team.
2. City Furniture: City Furniture is a well-known furniture retailer in Sarajevo that prides itself on providing top-notch customer service. They are actively seeking individuals fluent in English to join their customer service team.
3. Global IT Support: Global IT Support is a reputable IT company in Sarajevo that offers excellent customer service to its clients. They are currently hiring for English-speaking customer service positions.
4. Ocean Air: Ocean Air is a major airline company in Sarajevo that values exceptional customer service. They are looking for English-speaking customer service agents to assist passengers with their travel inquiries.
5. The Phone House: The Phone House is a popular telecommunications company in Sarajevo that requires English-speaking customer service representatives to provide support to their customers.
If you are fluent in English and have a passion for customer service, don't miss out on these job opportunities in Sarajevo. Check out Faruse for more English-speaking job listings in the region and take the next step in your career today.
Yes, it is possible to find customer service jobs in Sarajevo even if you only speak English. However, it may be more challenging as most companies in Sarajevo require candidates to be fluent in the local language, which is Bosnian. Additionally, the job market in Sarajevo is relatively small, so the number of available positions may be limited.
However, there are still some international companies or companies that target English-speaking customers that might offer customer service jobs for English speakers. It is advisable to search on job boards, such as LinkedIn, Indeed, or Faruse, and directly on company websites to find relevant job postings. Networking and reaching out to recruiting agencies in the area can also increase your chances of finding a suitable position.
As an expat looking for English speaking customer service jobs in Sarajevo, you would typically need to obtain a work permit and residency permit to legally work in Bosnia and Herzegovina. The type of visa sponsorship you would need would depend on your country of origin and the specific requirements of the Bosnian government.
You may need to apply for a visa at the nearest Bosnian embassy or consulate in your home country before traveling to Sarajevo. Once you have arrived in Bosnia and Herzegovina, you would need to apply for a work permit and residency permit. The employer that you have secured a job with would typically be responsible for assisting you with the visa sponsorship process.
It is advisable to consult with the Bosnian government's website or a local embassy for the most up-to-date information on visa requirements and the visa application process.
When preparing for a customer service job interview in Sarajevo, here are some tips that may be helpful:
Research the company: Learn as much as possible about the company, its products or services, and its values. This will show your interviewer that you are genuinely interested in working for the company and that you are well-prepared.
Understand the role: Read the job description carefully and understand what the customer service role entails. Be prepared to explain how your skills and experience align with the role requirements.
Practice communication skills: Customer service jobs often require excellent communication skills. Practice active listening, clear and concise communication, and problem-solving.
Showcase your language skills: If the position requires proficiency in a language other than English, be prepared to demonstrate your language skills. Practice your language abilities with a native speaker or tutor to boost your confidence.
Prepare for common questions: Anticipate common interview questions, such as "What is your experience in customer service?" and "How do you handle difficult customers?" and have well thought out answers prepared.
Dress professionally: Dress appropriately for the interview, in business attire. This will show your interviewer that you are taking the interview seriously and that you are professional.
Be punctual: Arrive early for the interview, so you can be calm and collected for the interview. This will also show the interviewer that you are responsible and dependable.
Follow up: After the interview, send a follow-up email thanking the interviewer for their time and expressing your continued interest in the position.
Here are some common interview questions that may be asked for English customer service jobs in Sarajevo:
What experience do you have in customer service?
Can you tell us about a time you had to deal with an upset customer?
How do you prioritize tasks and manage your time when dealing with a high volume of customer inquiries?
What is your approach to problem-solving and resolving customer issues?
How do you handle difficult or challenging customers?
How do you ensure that you meet or exceed customer satisfaction goals?
Can you describe your communication skills and how you tailor your communication to meet the needs of different customers?
What experience do you have working with customer service software or tools?
Can you describe a time when you provided exceptional customer service?
How do you handle stress and maintain a positive attitude in a fast-paced customer service environment?
To get an English speaking customer service job in Sarajevo as an expat, you typically need to meet certain requirements. Some of the common job requirements are:
Fluency in English: Since the job involves communicating with English-speaking customers, you need to be fluent in English, both written and spoken.
Bosnian/Croatian/Serbian language proficiency: While many customer service jobs in Sarajevo are English-speaking, some companies may require you to have some proficiency in one of the local languages.
Relevant work experience: Customer service experience can be an advantage, but not always required.
Good communication skills: You must have excellent communication skills to interact effectively with customers.
Knowledge of computer applications: Knowledge of computer applications such as Microsoft Office and CRM software can be an added advantage.
Flexibility: Some companies may require you to work outside normal business hours, including evenings, weekends, and public holidays.
Work permit and visa: As an expat, you need to have a valid work permit and visa to work in Sarajevo.
It's also important to note that competition for English speaking customer service jobs can be high, so having additional skills, such as a second language or experience in a specific industry, can increase your chances of getting hired. Additionally, some companies may require specific education or training related to customer service or the industry in which they operate.
